Privacy policy

THIS POLICY DESCRIBES HOW WE TREAT CUSTOMER INFORMATION.

This Privacy Policy (“Policy”) describes what personal information DunsinCraft Collection LTD. (“DCC LTD”) collects on its websites, mobile applications, stores, and other locations where the Policy is located or referenced (the “Platform”), and how we treat such information.

This Policy, along with our Terms of Use, which are incorporated by reference, constitutes a legally binding agreement between you and DCC LTD that conditions your interaction with the Platform, where and as permitted by applicable law. Please read this Privacy Policy carefully before using the Platform or submitting Personal Information to us. By accessing or using our Platform or otherwise communicating with us via telephone, email or otherwise, you acknowledge that you have reviewed and understand this Policy.

WE COLLECT PERSONAL INFORMATION FROM AND ABOUT YOU.

We collect information when you interact with our Platform, for example,

(1) When you visit and use our website,

(2) When you email us or submit forms online,

(3) When you call, text, message us via live chat, use our chatbot (DCC’s Virtual Assistant), or visit us, or

(4) When we are otherwise in communication with, or providing products or services to you. 

Certain information we collect may be “Personal Information,” by which we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person, device, or household, such as a name, postal address, e-mail address, telephone number, and/or payment information. Other information directly associated with Personal Information also may be considered Personal Information. Information that is aggregated, de-identified, or anonymized is not considered

Personal Information. Except as otherwise required by law, publicly available information that is made available from federal, state, or local government records also is not considered Personal Information. The Personal Information we collect or receive varies depending on how you interact with us.

We collect contact information.

This may include your name, address, telephone number or e-mail address. For example, we might collect this Personal Information if you sign up for an online account or participate in an event. We might also collect contact information if you fill out a customer information card.

We collect account information.

We may collect information in order to provide you with an account, including email address and password, in addition to name and contact information.

We collect payment information.

For example, we may collect your ATM card details, billing and shipping address when you buy merchandise.

We collect Personal Information you submit or post, or when you contact us.

We may collect Personal Information you post in a public space on our Platform, such as when you leave a product review. We may also collect Personal Information when you send us a message through the “Contact” page, use a “wish list,” use live chat, utilize the online shopping service, use similar entry points on our Platform, or when you enter a promotion. We may also collect photos of your purchased product for repair, and other information when you contact us.

We collect social media information.

We may collect Personal Information you post on our social media pages. We may also collect your social media profile information and information posted on your page.

We collect demographic information.

We may collect your birthdate, age, gender and zip or postal code. We may also collect information that could identify you and relates to your hobbies, interests and shopping behavior.

We collect Personal Information about your purchases.

We may collect Personal Information about the purchases you make online or in stores. This could include the products you purchased and their prices. We also collect information about the services you have purchased.

We collect device information. For example, we may collect the type of device you use to access our Platform. We may also collect your device identifier, IP address or mobile operating system.

We collect product and Platform usage information. If you use our connected products (i.e. products that are connected to the internet in order to transmit data or be controlled remotely; such as our Tambour Horizon Connected Watch) (“Connected Products”), we may collect information regarding your use of such products (such as which feature on your product you use the most), as well as geolocation information if necessary to provide you the service you requested.

We also collect information about when and how people visit and interact with our websites, including what pages they accessed, and their interaction with the website features. We also receive information to help detect and prevent consumer fraud, including but not limited to browser and keyboard language settings. We and/or our partners may use tools described herein to collect some of this information.

We collect location information.

For example, we may collect precise location information from your device. This may include information about your exact location when you use our Platform. For more information about your options related to the collection of your location information, see the Choices section below.

We collect other Personal Information.

If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We might look at how often you use the app and where you downloaded it. We may also collect information such as survey responses when you are responding to a survey, or other information that you provide to us.

WE COLLECT PERSONAL INFORMATION IN DIFFERENT WAYS.

We collect Personal Information directly from you. For example, if you create an account or make a purchase on our Platform, we collect your Personal Information. We also collect Personal Information when you fill out a customer information card in our stores. We may also collect your Personal Information if you sign up for promotional emails, contact us, or interact with our social media sites.

We collect Personal Information from you passively.

We collect Personal Information about users over time and across different websites, apps and devices when you use the Platform. Our partners may also collect Personal Information this way on our Platform. This may also include when you enable location-based features on our Platform or click on sponsored links or third-party advertisements. These may include cookies, web beacons, flash cookies, and other tracking technologies. Cookies are small files that download when you access certain websites. To learn more, visit here.

We use these tools for a variety of reasons:

• To recognize new or past users.

• To store your password if you have registered on our Platform.

• To improve our Platform, products, or services.

• To serve you with interest-based or targeted advertising (see below for more on interest-based advertising).

• To observe your behaviors and browsing activities over time across multiple devices or other platforms. • To better understand the interests of our Platform visitors. Similarly, we may collect your phone number, when you call us.

We get Personal Information from third parties.

We may collect personal information from third parties (such as fraud detection and prevention service providers) or from public sources to meet legal and regulatory requirements and for fraud detection and prevention purposes.

We combine Personal Information.

For example, we may combine Personal Information that we collect offline with Personal Information we collect through our website. We may also combine Personal Information we collect about you from the different devices you use to access our Platform. We may also combine Personal Information we get from third parties with Personal Information we already have about you.

We use information to provide DCC products and services.

We use Personal Information to provide our Platform, products, features, and services to our users and customers. This may include using Personal Information for customer support, to manage our relationship with you, to provide you recommendations and personalizing your experience, to fulfill your orders and requests, to facilitate repair of your product, and to manage and provide our websites.

We use Personal Information to improve our understanding of your interests and concerns, and improve our Platform, products, and services.

We may use your Personal Information to make our Platform, products, and services better. We may use your Personal Information to customize your experience with us and to tailor our marketing activities to fit your needs and interests.

We use Personal Information to process your order and respond to your requests or questions.

For example, we use your Personal Information to process your order and ship items. Or, we may use your Personal Information to send you information you request. In addition, we may use your Personal Information to provide you with our Connected Product services.

We use Personal Information for security and legal purposes.

We may use Personal Information to protect our company, our customers, our associates, and our Platform. For instance, we and/or our service providers use Personal Information to prevent and protect against consumer fraud and violations of the Terms of Purchase, including through proxy, spoofing, and copy/paste detection, information obtained from third parties, transaction data, and visits to the Platform. Suspected fraud or violation of the Terms of Purchase may result in denial of purchase and/or legal action. We also use Personal Information to collect and enforce accounts.

We use Personal Information for marketing purposes.

For example, we may use your Personal Information to contact you about new products and special offers we think you’ll find valuable, or to subscribe you to the newsletter at your request.

These might be third party offers or products we think you might find interesting. We and our partners may engage in interest-based advertising using Personal Information gathered across multiple websites, devices, or other platforms. We may call you, or send you emails or text messages. We may also use other means as they are developed.

We use Personal Information to process your order and respond to your requests or questions.

For example, we use your Personal Information to process your order and ship items. Or, we may use your Personal Information to send you information you request. In addition, we may use your Personal Information to provide you with our Connected Product services.

We use Personal Information for security and legal purposes.

We may use Personal Information to protect our company, our customers, our associates, and our Platform. For instance, we and/or our service providers use Personal Information to prevent and protect against consumer fraud and violations of the Terms of Purchase, including through proxy, spoofing, and copy/paste detection, information obtained from third parties, transaction data, and visits to the Platform. Suspected fraud or violation of the Terms of Purchase may result in denial of purchase and/or legal action. We also use Personal Information to collect and enforce accounts.

We use Personal Information for marketing purposes.

For example, we may use your Personal Information to contact you about new products and special offers we think you’ll find valuable, or to subscribe you to the newsletter at your request.

These might be third party offers or products we think you might find interesting. We and our partners may engage in interest-based advertising using Personal Information gathered across multiple websites, devices, or other platforms. We may call you, or send you emails or text messages. We may also use other means as they are developed.

We use Personal Information to administer or communicate with you about your account or our relationship.

We may contact you about changes to our Platform or about service updates. We may also contact you about feedback or about this Policy or our Platform Terms.

We use Personal Information for other purposes.

For example, we use Personal Information to maintain transaction and other business records.

We will do this for as long as we deem necessary. We also use Personal Information for internal purposes. This includes administrative and audit purposes. We also use Personal Information to meet legal, insurance and processing requirements. We will also use Personal Information as otherwise allowed by law, including if we have notified you. In some circumstances, we may seek your permission, for example, if we are legally required to do so.

WE MAY SHARE PERSONAL INFORMATION WITH THIRD PARTIES.

We share Personal Information with third parties who perform services on our behalf.

For example, we share Personal Information with vendors who send emails for us. We may also share Personal Information with service providers that help us operate our Platform or run promotions. This may include third parties who assist with payment processing, or for storage purposes.

We may share your Personal Information with affiliated companies.

For example, we may share Personal Information for reasons including internal audit, management, billing or administrative purposes and to provide you with the same level of services. This includes future subsidiaries or affiliates.

We may share Personal Information with our business partners, including for marketing and analytics. For example, we will share Personal Information with third parties who jointly sponsor an event or promotion with us. We may also share information with third-party marketing and advertising partners to understand how our Platform is used, and to serve you advertising based on your interests. Our third-party partners may receive information about your use of our Platform by placing cookies, as described above.

We may share your Personal Information with any successor to all or part of our business. This includes if we are merged or all or part of our business or assets are transferred, assigned or sold. Your Personal Information will be disclosed to our successor or assign in these circumstances who can use and disclose your Personal Information for substantially the same purpose as set out in this Policy.

We will disclose your Personal Information if we think we have to in order to comply with the law or to protect ourselves. This includes compliance with laws outside of the Nigeria that might apply to us. For example, we will share your Personal Information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share your Personal Information when we are investigating potential fraud. This might include fraud we think has happened during a promotion.

We do not and will not sell your Personal Information to third parties.

We may share your Personal Information to third parties as disclosed in this Privacy Policy, but we do not, and will not sell your Personal Information to third parties.

We may share your Personal Information for other reasons we may describe to you, or at your request. When sharing Personal Information with third parties, we generally require and expect that they only use or disclose your Personal Information as necessary to effectuate the purpose and uses described.

YOU HAVE CHOICES REGARDING YOUR PERSONAL INFORMATION.

You have certain choices about how we use your Personal Information. Certain choices you make are browser and device specific.

Marketing Communications:

You can opt out of receiving our marketing communications. You can opt-out of receiving our promotional emails or text messages by following the instructions included with the communication. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries.

Cookies and Tracking Tools:

You can control certain tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. These pages also explain how you can manage and delete cookies.

To control flash cookies, which we may use on our Platform from time to time, you can go here; flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy:

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform

Certain options you select are both browser and device specific. You can opt-out of online behavioral advertising.

Certain choices you make are both browser and device-specific.

Mobile Application and Location Based Services:

• If you have previously opted into the collection and use of location-based information through our mobile applications, you may opt-out by adjusting the settings on your mobile device.

• You may completely opt-out of all location-based information collection by us if you uninstall all of our mobile apps from your devices.

THIS PLATFORM AND CHILDREN.

Our Platform is meant for adults. Our website is meant for adults. We do not knowingly collect personally identifiable information from children under the age of 16 on our website, and we do not sell Personal Information of our users, including children under the age of 16. If you are a parent or legal guardian and think your child has given us information, you can send us an email by going to the “Help” and complete the contact form and send. Please mark your inquiries “Minor’s Information Request.”

SECURITY.

We use standard security measures.

The Internet and information storage are not 100% secure. We cannot guarantee that any of your Personal Information stored or sent to us will be completely safe. We encourage you to use caution. We use reasonable procedures and practices to safeguard Personal Information under our control. A username and a password may be required to access certain areas of our Platform.

It is your responsibility to protect your username and password. To the maximum extent allowed by applicable law, you agree and acknowledge that DCC LTD will not be liable or responsible if any information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately using the contact information below.

WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DO NOT CONTROL.

You may be able to access certain third-party sites from our sites or apps.

For example, this may include social media sites. This policy does not apply to those third-party sites. We strongly advise you to check the privacy policies of all third-party sites you visit to find out how they are treating your Personal Information. We are not responsible for these third parties’ practices.

WE MAY UPDATE THIS PRIVACY POLICY.

From time to time we may change our privacy practices. We will notify you of any material changes, or otherwise as required by law. We will post an updated copy on our Platform, with a “Last Updated” date at the top of this document. Please check this page for updates.

FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.

To request access to your personal information, to request deletion of your information, or to ask us any questions, you may write to us at:

DunsinCraft Collection LTD.

18, OPPOSITE OLOKO STREET, ADJACENT WHYME LODGE SOUTHGATE FUTA

Email: dunsincraftcollection@gmail.com.

Instagram:@dunsincrafts

Phone Number: 08107795747